We’ve just become aware of an issue where students are unable to view letter grades (which are being used for provisional results in some Schools) using the mobile app.
Although the instructor has entered a letter grade (in the Provisional column) and has made the column visible to students, the student may see nothing when viewing grades using the mobile app.
The letter grade is, however, displayed properly when viewed on a web browser through My Grades.
The advice from Blackboard technical support is:
The issue in an outstanding problem that will be addressed in a future update to the Mobile building block. At this time I am afraid there is not an available fix, and the only workaround is to use the web to check the grades instead of the app. I apologize that there is no solution available at this time.